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FAQ.

Do you want to find out more about Porsche E-Performance and the everyday driveability of your Porsche Cayenne E-Hybrid, Panamera E-Hybrid or Taycan? We have collected all the most important questions and answers for you, so you can be sure our interpretation of electromobility adds value for you.

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Charging options
Where can I charge my Porsche Cayenne E-Hybrid, Panamera E-Hybrid or Taycan?

Your Porsche can be conveniently charged in various everyday situations. You can purchase Porsche charging equipment for use at home or use charging stations at your Porsche partner as well as semi-public and public charging points, with the Porsche Charging Service or Porsche Destination Charging, for example.

Which plug sockets can I use to charge my Porsche Cayenne E-Hybrid, Panamera E-Hybrid or Taycan?

Porsche offers various infrastructure cables for market-specific domestic and industrial electrical outlets as well as permanent installation.

Home charging
Which charging equipment does Porsche offer for charging my vehicle at home and where can I purchase it?

Porsche offers various home charging equipment such as the Posche Mobile Charger Connect and the Porsche Home Energy Manager as standard and optional equipment. You can purchase this via the established sales channels, for example, from your Porsche partner.

I would like to charge my Porsche Cayenne E-Hybrid, Panamera E-Hybrid or Taycan at home. How can I find out if this is possible?

In order to obtain a detailed check, you can have a home check performed by an external service partner via your Porsche partner. Here, your electrical infrastructure is tested and details for installation of the equipment at your home can be coordinated.

Are there any legal conditions that must be observed for the installation of home charging equipment?

The installation of home charging equipment may be classified as a structural change. Before installation, we therefore recommend coordination with all involved parties such as your energy provider, your municipal authority, the tenants community and, if applicable, your landlord.

Why do I need the Porsche Home Energy Manager?

The Porsche Home Energy Manager monitors the energy and power consumption in your home and thus enables the use of smart-charging functions. This involves automatically charging your vehicle as quickly and cost-effectively as possible. Smart charging works through intelligent consideration of your electricity tariff, your installed PV system and other current consumers in order to prevent overloading of your electrical circuit.

What is the difference between the Porsche Mobile Charger Connect and the Porsche Mobile Charger?

The Porsche Mobile Charger and the Porsche Mobile Charger Connect are both chargers for vehicles with high-voltage batteries, intended for the use of the infrastructure in your home. The Porsche Mobile Charger Connect is operated via a convenient touch display. In conjunction with the Porsche Home Energy Manager, it supports smart charging applications and provides overload protection for your domestic connection. Extensive accessories are also available for the Porsche Mobile Charger Connect.

Charging takes longer than expected. Is there a fault?

The charging duration depends on the charging current available at the charging point. The higher the charging current, the faster your Porsche is charged. In addition, the charging duration depends on the on-board charger of your Porsche and other conditions such as ambient temperature.

Public charging
What advantages are provided by the Porsche Charging Service when charging at public charging points?

Following one-time registration with the Porsche Charging Service, you can charge your Porsche at all available charging points. These include Porsche charging points as well as those of other providers. Without the Porsche Charging Service, you will have to conclude a usage contract with the relevant charging point provider. There are over 180 different providers in Germany, for example.

How can I charge at public charging points?

If you wish to charge your Porsche at a public charging point, you must activate it first, for example, using a smartphone or an RFID card. Then connect the charging cable to your Porsche. Depending on the country, the charging cable is attached to the charging point or is available as optional equipment from your Porsche partner. Charging normally starts automatically. Further information can be found at the relevant charging point.

Can a passer-by pull out the plug while I am charging at a public charging point?

No. Once inserted in the vehicle charge port, the charging plug is automatically detected by the vehicle and locked in your Porsche as well as in the charging pedestal. The charging cable is secured against disconnecting and your Porsche against being driven away.

Vehicle
How can I ensure that my Porsche is not completely discharged?

Many options are available for charging your Porsche in everyday use, e.g. during driving breaks at petrol stations and rest areas, when shopping or when you park your Porsche. In the case of a low charge state, your Porsche can also suggest navigating to a charging point nearby.

Must I always fully charge my Porsche Cayenne E-Hybrid, Panamera E-Hybrid or Taycan?

No. You do not always have to fully charge the high-voltage battery of your Porsche. Partial charging of your Porsche does not cause capacity loss (memory effect) and does not reduce the service life of the high-voltage battery.

What does the range of my Porsche Cayenne E-Hybrid, Panamera E-Hybrid or Taycan depend on?

The range is influenced by various factors such as driving style, comfort functions, aerodynamic and road conditions. The most important factor is your driving style. An environmentally aware and predictive driving style promotes the recuperation of braking energy and therefore increases the range. You can also reduce the intensity of comfort functions such as air conditioning and heating and only mount add-on parts that influence aerodynamics (e.g. roof boxes) when needed.

Miscellaneous
What must I observe when driving abroad?

Country-specific regulations and approvals may restrict the use of the charging equipment abroad. Find out via the Driver's Manual and from your Porsche partner whether your equipment is suitable for the country or if you require additional equipment.

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Consumption and Emissions

Panamera 4 E-Hybrid Sport Turismo
TBA
TBA
TBA
Cayenne E-Hybrid
3,2 – 3,1
74 – 70
18,5 – 17,6